![]() ![]() The amount of the disputed transaction is often held in an unavailable balance until the ACH return is resolved. While uncommon for US consumer transactions, these are not uncommon for worldwide consumers because credit card penetration is lower than in the US. Bank Return: These are received via the ACH (bank) networks for those cases where the consumer used a bank to fund the PayPal payment.The following terms are useful in understanding the report: The Case Report contains the Invoice ID field, which can be used to track dispute cases based on your own internal transactional identifiers.You must do any filtering or sorting of this data. The Case Report reports all claims that have changed state in the past reporting period (typically 24 hours) and also reports claims for the last two years whose status is still open (all open cases).The Case Report resembles the Case Report available to all PayPal users via the Resolution Center within the PayPal site, the Case Report is different in the following ways: Additionally, the report provides information about newly created dispute cases, as well as changes in the status of those cases that have already been opened and are being processed. ![]() It also provides claims for the last two years for all open cases. This report is intended to provide you with a view of what claims have been made against you.īecause claims constantly change based on how you, and in some cases the consumer, react to the case, this report provides a view of changes to claim status in the past reporting period (typically 24 hours). The Case Report (formerly known as Downloadable Dispute Report - DDR) provides you with a regular operational report of all claims made against your PayPal account. ![]() To use the Case Report, you'll need to create an SFTP user account. If you wish to better understand the timing and response timelines related to each PayPal dispute type, visit the PayPal Resolution Center for more information. The Case Report will not provide you with information about specific timing. PayPal disputes come in different flavors, and while the general responses that you might make do not change (for example, providing proof of shipment for "non delivery claims"), you need to be aware of the timing differences of each PayPal dispute type. PayPal assumes that you have some experience with processing customer claims and the Case Report will provide data to be used within an existing complaint/dispute/claim processing flow. It provides you with enough basic information about a PayPal dispute so that you can take the appropriate business actions to resolve the customer concern. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily support operations, your financial accounting, and your transactional history. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Reports / SFTP Reports / Case Report Case Report Specificationĭocs Current Last updated: October 12th 2021, 6:58:00 pm ![]()
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